FAQ – Frequently Asked Questions
Find answers to the most frequently asked questions about our bouquets, orders, delivery, and in-store pickup.
1. Can I get same-day delivery?
Yes, from Monday to Saturday, for orders confirmed by 3:00 PM, subject to product availability and available delivery slots.
Preparation time is required. Same-day delivery is not available on Sundays.
Certain products, particularly plants and wedding or funeral floral arrangements, require additional preparation time.
2. Which areas do you deliver to?
We deliver to Neuilly-sur-Seine, Courbevoie, Puteaux, Levallois-Perret, Boulogne-Billancourt, as well as the 8th, 16th and 17th arrondissements of Paris.
Outside these delivery areas, you can choose in-store pickup.
3. What are the delivery fees?
Neuilly-sur-Seine : 6 €
Courbevoie : 8 €
Other delivery areas: €10
Delivery is available for orders of €30 or more (including VAT).
Free delivery is available for purchases of €150 or more (including VAT) in products per delivery, provided they are delivered to the same address, on the same date, and within the same time slot.
Separate deliveries are calculated individually.
4. Can I pick up my order in-store?
Yes, in-store pickup is free, with no minimum purchase required.
Our shop is located at 5 Rue de Longchamp, 92200 Neuilly-sur-Seine.
Opening Hours:
Monday to Saturday: 9:30 AM – 8:00 PM
Sunday: 9:30 AM – 2:30 PM
You can select a pickup time slot from the available options when placing your order. Preparation time is required.
5. Can I choose the delivery date and time?
You can select a delivery date and time slot from the available options on the website.
Deliveries are available:
Monday to Saturday: 11:30 AM – 7:00 PM
Sunday: 11:00 AM – 1:30 PM
We cannot guarantee an exact delivery time.
6. What happens if the recipient is absent?
Our delivery driver may attempt to contact the recipient to find a suitable solution.
If delivery cannot be completed, the order may be returned to the shop. A new delivery attempt may incur additional charges.
To facilitate delivery, please ensure you provide a complete address, a phone number, and any necessary access information.
7. Are the bouquets identical to the photographs?
Each bouquet is handcrafted using fresh flowers.
Depending on the season and flower availability, slight variations may occur. Certain varieties may be substituted with equivalent flowers, while preserving the style and essential characteristics of the ordered arrangement.
Each creation is unique.
8. Can I add a personalised message?
Yes, you can add a personalised message free of charge when placing your order, to accompany your bouquet or gift.
9. Can I modify or cancel my order?
If you wish to modify or cancel an order, please contact us as soon as possible.
We will review your request based on the order’s preparation status, the nature of the products, and the applicable terms and conditions.
The consumer’s statutory rights remain fully applicable.
10. Can I return a bouquet or plant?
Fresh flowers and other products liable to deteriorate rapidly are generally excluded from the statutory right of withdrawal.
For eligible non-perishable products, the right of withdrawal applies in accordance with the law and our General Terms and Conditions of Sale.
If a product is damaged or does not conform to your order, please contact us so that we can review your request. Your statutory rights and guarantees remain applicable.
11. How can I keep my bouquet fresh for longer?
To keep your flowers fresh:
Use a clean vase and fresh water.
Trim the stems at an angle.
Change the water regularly.
Keep away from direct sunlight and heat sources.
How long the flowers stay fresh depends on the varieties and storage conditions.
12. What payment methods do you accept?
Online orders can be paid for by credit or debit card, including Visa and Mastercard.
Apple Pay and Google Pay may also be available depending on your device and browser.
Online payments are securely processed by Stripe.
13. How can I contact AVALYS?
AVALYS
5 Rue de Longchamp
92200 Neuilly-sur-Seine
Phone : +33 6 19 51 56 51
Email : lesfleursdavalys@gmail.com
For more information, please see our Delivery & Pickup and General Terms and Conditions of Sale pages.
